Privacy Policy

1. Introduction

me355 ("we", "us", "our", or "the Platform") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, store, and protect the personal data you provide when you register for and use the me355 online betting and casino platform. This Policy applies to all users who access our services through our website or mobile platform, and it should be read in conjunction with our Terms and Conditions and Responsible Gaming Policy.

By creating an account on me355, depositing funds, placing bets, or otherwise using our services, you acknowledge that you have read, understood, and consent to the data practices described in this Privacy Policy. If you do not agree with our data handling practices, you should immediately discontinue use of the me355 platform and refrain from providing any personal information. We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or business operations. The date of the most recent revision will be displayed at the top of this document, and continued use of me355 following any changes constitutes your acceptance of the updated Policy.

2. Information We Collect

2.1 Personal Identification Information

When you register for a me355 account, we collect personal identification information necessary to verify your identity, comply with legal requirements, and provide our services. This information includes but is not limited to:

• Full legal name as it appears on your government-issued identification
• Date of birth (to verify you are at least 21 years of age)
• Residential address in Indonesia, including street, city, postal code, and province
• Valid email address for account communications and security notifications
• Mobile phone number for account verification and two-factor authentication
• Copies of government-issued identification documents (e.g., KTP, passport, or driver's license) submitted during the KYC (Know Your Customer) verification process
• Proof of address documents such as utility bills or bank statements showing your current residential address

2.2 Financial and Transaction Information

To process deposits, withdrawals, and other financial transactions on the me355 platform, we collect and store financial information including:

• Bank account details for Indonesian banks (BCA, BRI, BNI, Mandiri) including account number, account holder name, and bank branch
• E-wallet account information for OVO, DANA, GoPay, and other payment providers
• Transaction history including deposit amounts, withdrawal requests, bet placements, and game activity
• Payment method preferences and transaction timestamps
• IP addresses and device identifiers associated with financial transactions for fraud prevention

2.3 Technical and Usage Data

When you access and use the me355 platform, we automatically collect certain technical information to improve our services, enhance security, and personalize your experience:

• IP address and geolocation data to verify you are accessing the platform from Indonesia
• Device information including operating system, browser type, device model, and screen resolution
• Session data including login times, logout times, and duration of gaming sessions
• Gameplay data including games played, bet amounts, win/loss records, and bonus usage
• Website navigation patterns, pages visited, and features used
• Cookies and similar tracking technologies (see Section 8 for details)

3. How We Use Your Information

me355 uses the personal information we collect for the following legitimate business purposes:

• Account Management: To create and maintain your me355 account, verify your identity, authenticate your login credentials, and provide customer support services.
• Transaction Processing: To process deposits to your account via BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay, and other payment methods, and to execute withdrawal requests to your registered bank account or e-wallet.
• Legal Compliance: To comply with Indonesian and international regulations regarding Know Your Customer (KYC) requirements, anti-money laundering (AML) laws, age verification mandates, and responsible gaming obligations.
• Fraud Prevention: To detect, prevent, and investigate fraudulent activity, multiple account abuse, bonus abuse, collusion, and other violations of our Terms and Conditions.
• Service Improvement: To analyze user behavior, identify technical issues, optimize platform performance, and develop new features and gaming products.
• Marketing Communications: To send you promotional offers, bonus announcements, and relevant updates about me355 services, subject to your communication preferences and applicable consent requirements.
• Security: To protect the integrity of the me355 platform, prevent unauthorized access, and safeguard user accounts from hacking and cyber threats.

4. Data Sharing and Disclosure

4.1 Third-Party Service Providers

me355 may share your personal information with trusted third-party service providers who assist us in operating the platform, processing payments, conducting fraud analysis, and delivering customer support. These service providers include:

• Payment processors and financial institutions that facilitate deposits and withdrawals via Indonesian banks and e-wallets
• Identity verification and KYC service providers that authenticate your documents and confirm your age and residency
• Game providers and software developers who supply the sports betting, live casino, and slot game content on our platform
• Customer relationship management (CRM) platforms that help us manage support tickets and user communications
• Cloud hosting and data storage providers that maintain the infrastructure supporting the me355 platform

All third-party service providers are contractually obligated to handle your data securely, use it only for the purposes specified by me355, and comply with applicable data protection regulations.

4.2 Legal Obligations

me355 may disclose your personal information to law enforcement agencies, regulatory authorities, or legal counsel if required to do so by law, court order, subpoena, or legal process. We may also disclose information when we believe in good faith that disclosure is necessary to protect the rights, property, or safety of me355, our users, or the public.

4.3 Business Transfers

In the event that me355 undergoes a merger, acquisition, reorganization, or sale of assets, your personal information may be transferred to the acquiring entity as part of the transaction. We will notify you via email or prominent notice on the platform if such a transfer occurs, and the acquiring entity will be required to honor this Privacy Policy.

5. Data Security Measures

me355 employs industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. Our security infrastructure includes:

• 256-bit SSL Encryption: All data transmitted between your device and the me355 servers is encrypted using Secure Socket Layer (SSL) technology, the same encryption standard used by banks and financial institutions worldwide.
• Two-Factor Authentication (2FA): Optional 2FA is available for all users, adding an extra layer of security by requiring a one-time verification code sent to your mobile phone during login.
• Firewalls and Intrusion Detection: Our servers are protected by advanced firewalls and intrusion detection systems that monitor for suspicious activity and block unauthorized access attempts.
• Regular Security Audits: me355 conducts regular third-party security audits and penetration testing to identify and remediate vulnerabilities in our systems.
• Access Controls: Personal data is accessible only to authorized me355 personnel who require access to perform their job functions, and all access is logged and monitored.
• Data Backup: User data is backed up regularly to secure, geographically distributed servers to prevent data loss in the event of system failure.

Despite these measures, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account login credentials and for notifying us immediately if you suspect unauthorized access to your account.

6. Data Retention

me355 retains your personal information for as long as your account remains active and for a reasonable period thereafter as required by law, regulatory obligations, and legitimate business purposes. Specific retention periods include:

• Active Accounts: Personal and financial data is retained indefinitely while your account is active and in good standing.
• Closed Accounts: After you close your me355 account, we retain your data for a minimum of 7 years to comply with Indonesian financial regulations, anti-money laundering requirements, and tax reporting obligations.
• Transaction Records: All deposit, withdrawal, and bet transaction records are retained for at least 7 years for audit, dispute resolution, and regulatory compliance purposes.
• Marketing Communications: If you unsubscribe from marketing emails, we will retain your email address on a suppression list to ensure we do not contact you in the future.

You have the right to request deletion of your personal data, subject to our legal obligations to retain certain information. To exercise this right, please contact our Data Protection Officer at the email address provided in Section 11.

7. Your Privacy Rights

As a me355 user, you have the following rights regarding your personal information:

• Right to Access: You may request a copy of all personal data we hold about you.
• Right to Correction: You may update or correct inaccurate personal information by accessing your account settings or contacting customer support.
• Right to Deletion: You may request deletion of your personal data, subject to legal retention requirements.
• Right to Object: You may object to the processing of your personal data for marketing purposes by unsubscribing from promotional communications.
• Right to Data Portability: You may request a copy of your personal data in a structured, machine-readable format for transfer to another service provider.
• Right to Withdraw Consent: Where we rely on your consent to process personal data, you may withdraw that consent at any time by contacting us.

To exercise any of these rights, please contact our customer support team or send an email to the Data Protection Officer (contact details in Section 11). We will respond to your request within 30 days.

8. Cookies and Tracking Technologies

me355 uses cookies, web beacons, and similar tracking technologies to enhance your browsing experience, analyze platform usage, and deliver personalized content. Cookies are small text files stored on your device that allow us to recognize you on subsequent visits. We use the following types of cookies:

• Essential Cookies: Required for the platform to function properly, including session management, authentication, and security features. These cookies cannot be disabled.
• Performance Cookies: Collect anonymous data about how users interact with the platform, helping us identify technical issues and improve performance.
• Functionality Cookies: Remember your preferences such as language, currency, and display settings to provide a personalized experience.
• Marketing Cookies: Track your browsing activity across the me355 platform to deliver targeted promotional offers and bonus announcements.

You can control cookie settings through your browser preferences. Note that disabling certain cookies may affect the functionality of the me355 platform and limit your ability to access certain features.

9. International Data Transfers

me355 is an internationally licensed platform, and your personal information may be transferred to, stored, and processed in jurisdictions outside of Indonesia where our servers, third-party service providers, or business partners are located. These jurisdictions may have data protection laws that differ from Indonesian regulations. By using me355, you consent to the transfer of your personal information to these jurisdictions. We ensure that all international data transfers are protected by appropriate safeguards, including standard contractual clauses and data processing agreements that meet international data protection standards.

10. Children's Privacy

The me355 platform is strictly for adults aged 21 and above. We do not knowingly collect personal information from individuals under the age of 21. If we become aware that a user is under 21 years of age, we will immediately close the account, forfeit any funds or winnings, and delete all associated personal data. Parents and guardians who believe their child has provided personal information to me355 should contact us immediately using the details provided in Section 11.

11. Contact Information

If you have any questions, concerns, or complaints regarding this Privacy Policy or the handling of your personal data by me355, please contact our Data Protection Officer:

• Email: [email protected] (plain text, not a clickable link)
• Customer Support Email: [email protected] (plain text, not a clickable link)
• Live Chat: Available 24/7 via the me355 platform
• WhatsApp Support: +62 812-3456-7890 (plain text, not a clickable link)

We will respond to all privacy-related inquiries within 30 business days.

12. Changes to This Privacy Policy

me355 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. When we make material changes to this Policy, we will notify you by posting the updated Policy on the me355 platform with a revised "Last Updated" date. We may also send you an email notification if the changes significantly affect your rights or how we use your personal data. Your continued use of me355 after the posting of changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this Policy periodically to stay informed about how we protect your information.